Four vendors retired. One partner. One connected system.
An Upstate SC operations team replaced a disconnected IT vendor, dev shop, marketing agency, and freelance designer with Centervert. We rebuilt their tooling, networking, and support as one system.
- 4
Vendors retired
- 58%
Help desk ticket reduction
- 18wk
From kickoff to full cutover
Story
The Client
Operations Leader, Professional Services
Professional services · Greenville, SC
The Challenge
Where they started.
The team was running four vendors who did not talk to each other. An IT provider that took days to return tickets. A dev shop that disappeared after launch. A marketing agency siloed from the product data. And a freelance designer chasing all three.
The Approach
How we worked.
- 01
Plan: three weeks of discovery to map how work actually flowed, where data lived, and which handoffs were breaking.
- 02
Build: custom internal portal replacing two aging SaaS tools, plus automated lead routing into the CRM.
- 03
Implement: network and AV refresh across two offices so the new tools had a reliable environment.
- 04
Support: ongoing managed IT, security monitoring, and a monthly optimization cadence.
What We Delivered
The systems that went live.
- Custom internal portal on Next.js and Supabase
- Automated lead capture, routing, and follow-up through n8n
- New network topology with UniFi across two locations
- Managed endpoint and identity through Microsoft 365
- 24/7 help desk and security monitoring
Outcomes
What changed.
Help desk ticket volume dropped by 58% in the first 90 days.
Lead response time fell from hours to under five minutes.
Four separate vendor contracts consolidated into one relationship.
The CEO now spends a meaningful amount less time fighting technology.
“It was the first time our technology felt like it was on our side. We stopped juggling vendors and started running our business.”
Get Started
Pick a time. We skip the deck.
Thirty minutes on the calendar. No commitment, no slide stack, just a straight conversation about where you are and what is actually broken.
Free strategy call. Cancel if your calendar shifts.